Call Center Agent At Kilimall

Duties & Responsibilities:
Respond promptly and professionally to customer inquiries via phone.
Resolve customer complaints and provide solutions that align with company policies. Process orders and returns while maintaining accurate records.
Assist customers with navigating the platform. Escalate unresolved issues to senior staff or relevant departments.
Maintain a high level of product knowledge to provide accurate information to customers.
Follow up with customers to ensure issues are fully resolved and service satisfaction is achieved.

Requirements:
Proven experience in customer service or a similar role, preferably in e-commerce.
Strong verbal and written communication skills.
Proficiency in using customer support software, or help desk tools.
Ability to handle high call volumes while maintaining professionalism.
Problem-solving skills and the ability to work under pressure.
Basic understanding of e-commerce processes such as order fulfillment and returns.