JOB PURPOSE
This position contributes to SEE goal "Transformed individuals, families and communities through spiritual, physical, economic and social empowerment who embrace progressive values, and engage in productive, gainful and sustainable activities''.
Case Manager will monitor and report on activities in the strategic workplan related to case management and service delivery with respect to OVC and their families.
The department OVC service-oriented approach will ensure that the project consistently applies Case Management approach to the delivery of quality and time bound services to the OVC and their families as well as enhance their participation in their best interest to constantly work towards improving the impact of the benefits to the beneficiaries.
Case Manager will be reporting to the team leader, work and coordinate closely with key staff from the relevant ministries, Community Resource Persons; (Community Mother Mentors, Community Health Volunteers and Link Desk Persons) to contribute to a holistic, integrated, and comprehensive project implementation.
KEY DUTIES AND RESPONSIBILTIES
Support to vulnerable families
Support the coordination, implementation, and monitoring of all assigned department activities as outlined in the Social Economic Empowerment Detailed Implementation Plan in line with organizations principles and standards, donor and GOK requirements, and good practices.
Conduct 8 monthly household visits to provide support supervision to case workers
Monitor and report any challenges and/or gaps identified to inform adjustments to plans and implementation schedules.
Support the project volunteers in their efforts to reflect on project experiences.
Represent the department and organization in meetings at county, sub county, ward and locational levels, working groups, and other events as requested, to support forging relations with the GOK, other stakeholders, the community and beneficiaries.
Create community linkages for broader community engagement in case management.
Conduct joint support supervision with relevant GOK representatives to forge better working relationships
Conduct regular home visits with the Case Workers to ascertain service provision to the program beneficiaries as well as providing support to the volunteers.
Support to Adolescents and Young People
Conduct AYP mentorship program- life skills and spiritual nurture
Support in mobilization and roll out of CBIM sessions
Provide support to teenage mothers
Capacity Building and Systems Strengthening
Provide technical support and monitor capacity building and technical support activities to the CW's, CMMs and Link Desk Persons to ensure effective and quality service provision.
Monitoring Evaluation Accountability and Learning
Collect departmental data per specified mechanisms and tools.
Collaborate with other organization staff and volunteers to prepare reports per established reporting schedule and guidelines
Ensure community case workers (CCWs – Community Volunteers) complete required case management forms and ensure case filing system is developed and maintained.
Ensure data protection and confidentiality protocols are adhered to as outlined in BOH Data Protection Policy
Research Development and Knowledge Management
Actively engage in identifying and documentation of department promising practices, case and human-interest stories, dissemination and use of relevant knowledge in the field.
Ensure accurate and timely reporting of all assigned program activities per organization, donor standards and established schedules.
General Duties and Responsibilities
Health and Safety Compliance:
All staff members should be aware of and adhere to health and safety regulations within the BOH premises.
Tasks may include conducting safety inspections, identifying hazards, and reporting any safety concerns to appropriate authorities.
Responsibilities may involve ensuring proper storage of hazardous materials, maintaining emergency exit routes, and participating in emergency drills.
Team Collaboration:
Collaboration among different departments and staff members is essential for the smooth functioning of the department.
Tasks may include participating in team meetings, sharing relevant information, and providing support to colleagues when needed.
Responsibilities may involve cross-departmental projects or initiatives aimed at improving overall BOH operations and outcomes.
Customer Service:
Providing excellent customer service is important for creating a positive experience for clients and visitors.
Tasks may include greeting visitors, addressing inquiries or concerns, and providing assistance as needed.
Responsibilities may involve maintaining a welcoming environment and representing the BOH in a professional manner.
Technology Integration:
With the increasing use of technology, staff members may be expected to utilize various technological tools and platforms.
Tasks may include using management systems, software, and communication tools.
Responsibilities may involve staying updated on technological advancements relevant to their role and assisting others in utilizing technology effectively.
Professional Development:
Continuous learning and professional growth are important for all staff members to stay updated on best practices and advancements in their field.
Tasks may include attending training sessions, workshops, or conferences related to their job responsibilities.
Responsibilities may involve sharing knowledge and skills acquired through professional development with colleagues and applying new strategies or techniques in their work.
Other Duties and Responsibilities
Carry out any other duties and responsibilities which may be assigned by the management from time to time.
KNOWLEDGE SKILLS AND ABILITIES
Level of education/qualification
Minimum of a diploma in social sciences with at least three (3) years' experiences in a related field.
Degree in Social Sciences or any other related discipline will be an added advantage
Specialized training /Professional qualification
Ability to ride motorcycle with valid riding license will be an added advantage
Excellent computer skills; skilled in MS Office Suite including Word, Excel, PowerPoint and Access.
Competences/Abilities /skills required
Ability to cultivate constructive relationships.
Strong interpersonal and public relation skills and able to work with people from diverse backgrounds.
Excellent report writing skills.
Able to work independently and effectively under pressure.
Excellent verbal and written communication skills
Familiarity with rural/urban working environment
Knowledge of OVC case management methodology
Strong coordination skills and strong team orientation.
Strong community mobilization skills.
Strong networking skills.
Ability to use computers.
Relevant work experience
Demonstrate Knowledge and experience working with vulnerable individuals, families and communities.
3 years relevant experience in community development, project monitoring, evaluation, accountability and learning.