About this Opportunity
We are now looking for a Charging Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
What you will:
Handle customer issues (Normal CSR work)
Handling Emergency cases and fault Isolation for the customer
Handle dedicated support
Handle Software Update Management (SUM)
You will bring :
Education: Bachelor's degrees in telecommunication engineering or related university degree.
Min years of experience: 4+ years
Domain experience: BSS, Charging System
Delivering results & meeting customer expectations
Good Troubleshooting & fault Isolation skills
Delivering results & meeting customer expectations
Presentation & communication skill
Additional Requirements:
Very good knowledge in SDP/AIR/NGCRS/NGVS/OCC/CCN/EDA/EM
Should able do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
Very good knowledge in RedHat Linux RHEL.
Good knowledge in VMware hypervisor, Kubernetes & Docker
Past experience with Ericsson will be preferred.
Linux (bash scripting, installation & networking)
SQL & Oracle DB (is a plus)