Your responsibilities:
Business Plan & Current Forecast: Support of planning. Break down of Business Plan to (key)account/Product Group level
Develop and implement sales strategy/distribution concept; in general based on Business Plan (e.g. for sales channels, districts, brand(s); optimize customer structure.
Analyse & determine best possible use of customer potentials and needs (Strategy, SWOT, Brands, KPI's).
Plans projects for workshop consultant to gather market information and leads to support Business Plan.
Establish, maintain and develop professional customer relationships. Offer professional availability (visits, tel, e-mail) and have contact with all relevant persons and aim at long term and trustful relations.
Participate in customer's activities (e.g. open days, openings) and Mobility Aftermarket activities for customers (e.g. product trainings).
Consult customers about market relevant issues (marketing campaigns, competition, how to improve brand recognition.
Ensure efficient procedure for complaint mgt., if necessary handle complaints personally.
Find best solutions for complaints (under consideration of economic-, time- and relationship aspects).
Drive and support acquisition of new customers which fit the Mobility Aftermarket strategy.
Meet and exceed customer's expectation, Increase customer satisfaction.
Ensure availability of al customer & prospect potentials and targets in Bosch Systems.
Break down Business Plan to detailed year plan for customers (Potential turnover/ Product Group, activities/measures/resources).
Negotiate, agree and confirm annual customer agreements/contracts (personally or supported by team member).
Develop and carry out activities to reach targets, manage this with available resources.
Push and promote marketing activities on the customer basis in order to leverage the turnover.
CSM is responsible to implement in the country the RBKE contract conditions.
CSM is responsible for the budgeted (out of invoice) resources in order to achieve the assigned country target.
CSM needs to give visibility to Product Specialist on End Year Bonus and Valued Added Services.
Visit management: Prepare personal visits (targets, statistics, OPL, action list).
Follow-up on tasks.
Monitor relevant KPI's and carry out appropriate activities to reach targets.
Credit & payment management: monitor and react if, check and release special credit limits.
Provide/report: statistics, forecasts, document and submit business expenses.
Training for customers (value argumentation, benefits, product features…).
CSM bring the voice of the customer into the organization.
Gather market information to get a clear and updated picture of the market needs (customer/product).
Qualifications
Education:
Bachelor's degree on commercial economics (marketing/sales or business administration)
Technical understanding related to the automotive industry
Minimum 5 years working experience in sales/mkt environment
Minimum 3 years' experience in Independent After Market (IAM)
Experience in workshop / sales management (general process & organizational) preferably in automotive industry (AutoCenters, Tyres business, fleet business etc)
3 years Experience in distribution via wholesaler, b2b environment
Excellent negotiation skills in decision maker environment
Excellent English language skills and knowledge of French & German is a plus
Excellent office software skills