Role Purpose
Reporting to the Branch Manager, the individual will be responsible for the loan processing, generating reports and initiative on improvement of service delivery.
Key Responsibilities
Processing and appraising of loan applications.
Preparing and submitting remittance advices to members and payroll officers upon disbursement of members' loans and advising them on deductions to be cleared.
Provide member support during loan applications.
Send stop orders to individual members and organizations.
Monitor, evaluate and report on credit limits, exposures, and portfolio characteristics of all clients to adequately provide for any expected credit losses.
Offer members with alternative solution if they cannot qualify for the applied loan category or levels.
Verify applicant's employment information with the employers to confirm the authenticity and ability.
Responsible for letters of offer execution.
Support members and other stakeholders on general inquiries on loans.
Handle member complaints and take appropriate action to resolve them.
Advise members whose applications have been deferred or rejected promptly and as advised while giving the applicants reasons for rejections.
Register all loan applications for further processing and approval.
Assess customer loan applications and make recommendations.
Authenticate documentation presented for all credit applications and ensure they comply with the credit policy.
Ensure all applicants are advised on fate of applications promptly.
Keeping the time frame for the appraisals on loans.
Advise members on use of securities (Collateralization of high risk accounts).
Perfection of securities.
Engage in clearance for members exiting the Sacco.
Ensure check off adjustments are done accurately & promptly and ensuring monthly reconciliations of the accounts.
Generate CRB reports for loan applications, review and advise applicants as appropriate.
Guarantor substitution and management.
Ensure accuracy and completeness of loan application form and documents by checking and verifying the signatures of applicants and guarantors and sign & date.
Enhance customer relations and provide excellent customer experiences in Credit operations.
Essential Skills and Key Attributes
Proficiency in computer applications.
Knowledge of SACCO products, services, and policies.
Good planning, analytical and monitoring skills.
Detailed knowledge of relevant Sacco policies, e.g., Credit, KYC, AML.
A good understanding of the target market and growth opportunities.
In-depth knowledge of modern Credit Management Systems & Processes.
Excellent numerical analytical and problem-solving skills.
Qualifications and Experience
Bachelor's degree in business related field or equivalent from a recognized learning institution.
Minimum section II of professional qualification in CCP (K) or CPA (K) or ACCA.
Membership of a professional body, ICM or ICPAK is an added advantage.
A minimum of two (2) years progressive working experience in a Sacco set up or equivalent.
Minimum KCSE Grade C (plain).