Cs Core Support Engineer At Ericsson

What you will do
Handle customer issues as dedicated support, 24x7
Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
Mentor Remote Service Gateway (RSG)
Drive CSR (Contract Fulfillments Responsible) review meetings with SDM
Perform preventive maintenance.
Lead technical issues and conduct Root Cause Analysis for emergency avoidance and network stability.

???????You will bring
Education: bachelor's degree in engineering
Min years of experience: 5-8 Years of experience
Domain experience:
CS Core domain resource with hands-on experience on IMS products:
CSCF, MTAS, SBG/BGF
MSC-S, M-MGW, STP/IP-STP, APG43 Linux, and BSP Platform and Knowledge about UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE will be added benefit.
Able to manage the parameter and configuration changes with impact analysis on IMS.
Mobile Call flows and Protocols understanding, VoLTE call flows CS Fallback procedure.
Solving SIP and Diameter protocols handling
Understanding of Cloud/Virtualization concepts and managing VNF
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skills
Working with people
Applying expertise & technology