Customer Care Executive (E-Commerce) At Ison Xperiences Limited

Qualification:BA/BSc/HND.
Experience:At least 1 year in customer service under an ecommerce process.
Job Description:
iSON Xperiences Kenya is looking for motivated and experienced E-commerce Customer Care Executives to join our team in Westlands. The successful candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless customer experience for our ecommerce clients.

Key Responsibilities:
Respond to customer inquiries via phone, email, or chat promptly and professionally.
Resolve customer complaints, escalate issues when necessary, and ensure follow-ups to confirm resolution.
Provide detailed product information and assist customers with their orders, returns, and exchanges.
Track and manage customer orders through the entire process, ensuring on-time delivery and satisfaction.
Collaborate with other teams to provide comprehensive customer support.

Required Qualifications and Skills:
Bachelor's degree in Commerce, Business Administration, or related fields.
At least 1 year of experience in customer service, specifically within an ecommerce account.
Strong communication and problem-solving skills.
Ability to handle multiple customer inquiries simultaneously.
Proficiency in Microsoft Office Suite.

Preferred Qualifications:
Experience working with ecommerce platforms.
Knowledge of order management systems and customer service software.

Work Conditions:
Flexible to work extra hours to meet business needs.
To reside within reasonable travel distance to the office as defined by the Company; to facilitate ease of transport arrangements, preferably within 10KM radius of Waiyaki Way.