Customer Care Front Office At Kazi Solutions Ltd

Description
The Customer Care Front Office role is the first point of contact for clients, managing inquiries, appointments, and general office operations. This role ensures a positive customer experience and efficient communication between clients and lab staff.
Requirements
Certificate or diploma in Customer Service, Office Management, or related field.
2+ years in a customer service role, preferably in a technical environment.
Strong communication and organizational skills.
Proficiency with office software (e.g., Microsoft Office).

Responsibilities
Welcome clients and manage front-office operations.
Handle inquiries and schedule testing appointments.
Maintain records of client information and test requirements.
Coordinate with lab staff to ensure smooth workflow.
Address client concerns and escalate as necessary.
Prepare and distribute invoices and manage client documentation.