Customer Relations Assistant At Java House

DUTIES AND RESPONSIBILITIES:
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Ensure that internal customers (all branches) have been catered for in a timely manner.
Keep, and update customer's data base- External customers
Management of communication correspondence with a view of resolving all administrative problems by analyzing information; identifying and communicating solutions.
Collect and share the insights to enable the organization remain agile.

Other Duties
Administrative tasks related to communications and/or event planning
Support the other functions needs as and when required

QUALIFICATIONS
Diploma in Marketing / Business Administration/ Public Relations would be desirable. Proficiency in ICT Systems Word, PowerPoint and especially Excel

EXPERIENCE
Excellent verbal and written skills in English
2 years working as part of a team with proven working experience in Customer Service Experience of working in an FMCG environment.
Understanding of the manufacturing, warehouse and distribution operations.
Certification in Customer Service would be an added advantage.
Familiar with CRM systems and practices