Customer Relations Officer At Mount Kenya University

Qualification
Must have:
A Master's degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution.
Must have at least 3 years' experience as a Public/Customer Relations Officer/Marketing Officer or a comparable position.
Must be computer literate.
Must be affiliated to a professional body

Key responsibilities also include
Reporting to: Director, Meru Campus
Duties and responsibilities:
Ensuring that all calls to the Campus are dealt with promptly, in line with the University's standards and targets.
Having full knowledge and ability to access all services to help meet the individual needs of our customers.
Liaising with colleagues in relevant offices so as to resolve inquiries appropriately.
Ensuring that customers are advised of alternative communication methods.
Following current procedures when transferring a call to another member of staff for specialist advice.
Taking ownership and responsibility for all inquiries presented to the Campus
Dealing with all calls and enquiries received within the Campus in line with the University's policies and procedures.