Customer Service Executive - 1 Position At Girwa Radio

Summary
The job holder will be responsible for ensuring that all customers, consumers, and prospects are treated in a friendly and professional manner. Additionally, they will be tasked with administering product support and resolving queries for customers at all levels.

The Customer Service Executive Position will include the following:-
Receiving and resolving official letters, telephone calls, SMS, and walk-in customer queries.
Making contact with GIRWA RADIO customers and consumers via email, telephone calls and SMS within the specified turnaround time.
Receiving, translating and booking obituaries and announcements from GIRWA RADIO agents in various regions within set deadlines.
Preparing daily revenue reports and sending them to the relevant recipients.
Resolving any queries arising from the agents and escalating customer queries when need be.
Assisting with office operations.
Supervising office cleaner/Cook to ensure everything is clean and in shape.

Requirements
Skills and Personal Attributes:
Excellent communication skills.
Proficiency in ICT.
High levels of integrity.
Familiarity with current customer care trends in the market.
Strong organizational skills.
Pleasant and friendly demeanor.
Consistency and reliability in work performance.
Responsiveness to customer needs.
Fair and objective decision-making.
Resilience in handling challenges.
Diplomatic conduct at all times.

Academic and Professional Experience:
Bachelor's degree and/or a Diploma in Communication, Marketing, or any other related field from a recognized University.
A minimum of 1 years of experience in Marketing or Customer Care