Key Responsibilities:
Manage a large number of repair requests effectively and efficiently
Solve landlord and tenant repair requests with 5-star reviews from both sides
Understand and recommend ways to scale by automating your most time intensive tasks
Become an expert at navigating our maintenance features and dashboard
Track service professionals (electricians, plumbers, etc.) and find ways to build our service professional network
Reference and create documentation to better service future requests
Provide feedback on how sales and support can better onboard customers on how maintenance works
Take inbound and outbound calls, logging everything from the call
The ideal candidate should possess the following skills:
Proficiency in English both written and spoken, American/ British Accent (Mandatory)
Enjoy phone conversations: You like picking up the phone to get to results faster.
Have excellent task management skills: You will have a list of things to do each day and therefore need to enjoy going through and bringing this "inbox" down to zero.
Excel at customer problem solving: When you interact with a customer, you can quickly uncover their true objectives and help them chart a path to solving the repair request. You
can teach others to do this too.
Be comfortable in software: You should have experience with software and be able to quickly pick up new tools and features with little guidance.
ln home repairs: You will be helping to troubleshoot standard home repair requests and therefore it's important to have knowledge in handiwork, plumbing, electrical, and other
repair departments.
Be collaborative: We will be looking to build a larger team, and therefore collaboration is key.
Be organized: You are accustomed to writing everything down (process flow) in an easy-to-understand manner to make sure you can help build an entire support team.
Strong communication and interpersonal skills: You go "over the top" for any customer.
Great work ethic: You can work in a fast-paced, changing environment
Have a college degree: BS/BA degree preferred.
Minimum of 1 year of customer service experience