Customer Service Reliever-Hospital At Ital Global

Job RequirementsDiploma in Front Office & Administration, Hospitality Management or any related course.Utalii College graduand is an added advantage.Attained a C or higher in your KCSE.Proficient in Microsoft Office.Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.Competencies and Skills RequiredExcellent communication and presentation skills.Enthusiasm and ReliabilityAbility to multi-task and work under pressureHighly adaptableExceptional interpersonal skillsEmotionally IntelligentEmpatheticStrong customer centric skillsJob Duties and Responsibilities.Maintaining a positive, empathetic and professional attitude towards clients at all timesPrimary point of contact within the hospitalInvestigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaintsWelcoming, receiving, guiding and directing the patients around the hospitalFilling and processing of application formsInvestigate and respond to all customer enquiries promptly.Escalate complex queries to the appropriate functional area.Carry out customer and product related document processingMake customers' experiences better by ensuring customer satisfactionCommunicating with customers through various channels.Develops and maintains strong relationships with customers by providing support, information, and guidancePerforming billing duties.Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.Answer all incoming calls and redirect them or keep messages.Handling patients, referral sources, and administrative department inquiresAssisting the doctors in booking appointments for the next visit of the patient.Entering patient information into a customer information systemServing as a backup when other employees are out due to absent staff membersAny other duties as assigned.