Job Purpose:We're are seeking for a passionate and dedicated Customer Service Representative to join our team, contributing to the smooth running of our online gift shop on a day-to-day basis.You'll be pivotal in delivering outstanding customer service, overseeing inventory, merchandising products, addressing sales queries, and, maintaining the overall organization and appearance of the store. In addition to these duties, you'll handle various administrative responsibilities such as stock management, website updates, vendor coordination, and managing our social media platforms.Qualifications and RequirementsAre you on the lookout for rewarding career opportunities in Kenya?Look no further! Here's a curated list of top job openings across various sectorsAt least a Diploma holder in Communication and Business Related Field.Previous experience in a retail or customer service role is preferred.Proficiency with inventory management systems and point-of-sale (POS) softwareProficiency in using digital and social media platforms for business purposes.Basic photography skills and familiarity with image editing software are a plus.Ability to work flexible hours, including weekends and holidays, as requiredCompetencies and SkillsExceptional Customer Experience skillsOutstanding interpersonal skillsExcellent communication skillsStrong organizational and multitasking abilities.Keen Attention to details and a creative mindsetKey Responsibilities and DutiesCustomer ServiceResponding to customer inquiries about sales, and providing recommendations on their products.Assisting customers in making their purchases.Package gifts and ensure they are presented attractivelyAny other Role as assigned.Inventory ManagementReceive, inspect, and organize incoming merchandise/products.Monitor and restock inventory as requiredConduct routine inventory checks to ensure accurate records.Maintain a clean and organized stockroom.MerchandisingArrange shelves and displays to enhance visual appeal and effectively showcase products.Craft attractive gift sets and hampersCapture product images for marketing purposes and maintain a database of high-quality images.Keep the website up-to-date with new products, descriptions, and images.Vendor ManagementFoster positive relationship with suppliers and vendors.Place orders, oversee deliveries, and ensure timely stock replenishment.Online Presence ManagementManage the shop's social media accounts, create engaging content to attract and retain customers.Coordinate relevant promotional activities and campaigns.Respond to customer queries and feedback on social platforms promptly and professionallyMonitor and evaluate social media performance metrics.
