Data Verification Agents At Apollo Agriculture

Details of the offer

About the Role:
Apollo Agriculture is seeking driven Data Verification Agents. As a Data Verification Agent, you will be a critical part of ensuring a successful customer journey. Your key responsibilities will include transcribing accurate data submitted by Field Agents, maintaining up-to-date knowledge of data verification procedures, and consistently achieving approval Key Performance Indicators (KPIs). You will also be responsible for providing first-level resolutions to verification questions, ensuring 100% accuracy in data verification, and effectively communicating with supervisors to address issues and escalate priority matters. Additionally, you will document interactions, identify process gaps, and contribute to process improvements while preparing detailed reports on issues and suggesting solutions.
Reporting Lines:This role reports to the Data Verification Associate
Responsibilities:
Transcribing the correct data as submitted by Field Agents
Keeping abreast of Data verification updates and attending meetings, refresher training as required.
Keeping Verification skills sharp by consistently hitting the approval KPIs.
Ability to offer first-level resolutions in answering the questions to verifications to ensure that data submitted is well aligned and minimize escalations.
Verify with high accuracy (100%), data received from the Field Agents.
Communicating with the supervisor when there are issues and giving frequent feedback on the verification process.
Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up with the Supervisor.
Accurately document all agent interaction information according to standard operating procedures as the Company shall detail to you from time to time.
Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures.
Preparing detailed reports highlighting issues affecting the data verification process, suggesting solutions and improvements to enhance our processes.
Performing any other duties that might be assigned to you by the Supervisor.

Requirements:
Be a holder of Undergraduate degree or a diploma certificate from an accredited organization (Any field in Agriculture is an added advantage)
Have vast computer skills and a great familiarity with Windows or Ubuntu OS.
Access to stable internet
No previous criminal records ( Police Clearance Certificate)
High integrity and good customer service.
Speed, accuracy, data quality and attention to detail
Ability to adapt to changing data verification needs and priorities
Strong communication skills, both written and verbal (Fluent in English and Swahili)
Team player and good collaboration skills.
The ability to work independently with minimal supervision
The candidate should not be engaged with another organization during the contract period as the role is a full time position.


Nominal Salary: To be agreed

Source: Myjobmag_Co

Job Function:

Requirements

Senior Process Analyst, Community Organizing Experience At Wikimedia Foundation

In this role, you will be responsible for: Leading the design and co-creation of best practices for organizers looking to grow their skills, capacity and imp...


Ion - Nairobi Area

Published a month ago

Consular Associate At U.S. Embassy To Kenya

Basic Function of the Position: Under the direct supervision of the Visa Chief, the Consular Associate is assigned a wide range of responsibilities in the Vi...


U.S. Embassy To Kenya - Nairobi Area

Published a month ago

Project Support Officer For Sdg Localization At Un-Habitat

Duties and Responsibilities The main responsibility will be to support the activities of UN-Habitat's SDG Localization and Local Governments team, specifical...


- Nairobi Area

Published a month ago

Analyst, Franchise Operations At The Coca-Cola Company

We're looking for an Operations Analyst to lead the design and implementation of our market analytics solutions – from the theoretical frameworks to actionab...


The Coca-Cola Company - Nairobi Area

Published 24 days ago

Built at: 2024-11-21T23:56:59.885Z