Debt Collector (Logbook Loans) At Phoenix Capital

Roles and responsibilities:
Due diligence including background checks, checking authenticity of collaterals, search, IDs, Workplace, premise/business visits, Logbooks, Titles, Receipts,
Previous Lenders, CRB, IPRS.
Provision of Account Statements.
Maintenance of the income and expenditure file.
Overall management including entries and records of new and existing clients on a daily basis.
Preparation of daily reports as needed.
Maintenance of organization database and software for security purposes.
Coordinate disposal and sale of repossessed cars.
Coordinate repair of all office vehicles, management and maintenance of the asset (Motor vehicles, Land, Laptops, Titles etc.) register.
Customer retention and development.
Monitoring of new and existing portfolios.
Management and monitoring of delinquency.
Delivery on customer care services.
Other tasks/projects as assigned.

ROLE REQUIREMENTS:
have at least 2 years past experience in collection/ the above
have Strong communication and presentation skills
have Fine-tuned telephone etiquette
have excellent negotiation skills
be a quick learner with the ability to prioritize, take ownership and ensure projects and tasks are completed to a high-quality standard
have product knowledge in collection
Must have excellent organizational, planning, prioritizing and interpersonal skills required