Duties & Responsibilities:Order Processing:Review and process customer orders, ensuring accuracy and completeness of information.Communicate any discrepancies or missing details to the engineering team or any other relevant teams.Dispatch and Delivery Coordination:Preparing and aligning daily route plans.Ensuring dispatched merchandise arrives safely at their drop-off points.Ensure dispatch products are of good quality as per the Quality SOP.Track shipments in real time and proactively address any potential delays or issues.Ensure dispatch/loaded quantities are accurate as per the vehicle's loading listOffer solutions to challenges encountered in the field by the delivery team.Manage delivery exceptions, such as missed deliveries or damaged goods, and find solutions to ensure customer satisfaction.Improve the efficiency of Fleet Utilization.Documentation Management:Maintain accurate records of all deliveries, including tracking numbers, delivery dates, and customer information in the delivery management software i.e Track POD/FleetFiling and monitoring the fueling trackers for the fleet.Assist with reconciling delivery discrepancies.Compliance:Manage delivery team's compliance with policies, procedures & SOPsCustomer Service:Respond to customer inquiries regarding deliveries in a timely and professional manner.Provide accurate information and address customer concerns efficiently.Work to resolve customer complaints and ensure their satisfaction with the delivery process.Additional Duties:Assist with warehouse operations as needed, including picking and packing orders.Facilitate the safe arrival of procured goods to the warehouse when called upon.Maintain a clean and organized work environment.Contribute to a positive and collaborative team atmosphere.Follow all company policies and procedures.RequirementsMinimum of 3 years of hands-on experience in dispatch and logistics management, preferably within the FMCG sector.Bachelors degree in Supply Chain Management, Logistics, or a relevant field.Prior experience using dispatch softwarePrior experience in a startup environment is highly desirable, demonstrating adaptability in a fast-paced and dynamic setting.Proven ability to oversee on-time and in-full dispatch and delivery operations.Strict adherence to logistics procedures, demonstrating a strong commitment to compliance and the confidence to enforce regulations.Intermediate proficiency in MS Office tools i.e., Excel, Word, PowerPointExceptional organizational skills and attention to detail, with the capacity to manage a large fleet efficiently and delivery team.Demonstrates integrity and transparency in work practices, and readily acknowledges and addresses issues promptly.Previous experience in a supervisory or team leader role, with the ability to motivate, train, and supervise a team.Excellent communication skills, with the ability to convey information effectively and instructions to team members and other stakeholders.Flexibility to work varying shifts, including evenings, weekends, and holidays, as necessary.Strong problem-solving skills, with the ability to identify and resolve operational and inventory issues.
