Brief Description
Reporting to the Billing Engineering Lead, the job holder shall support billing Products & Services offered to Safaricom customers to deliver high-quality service within the set KPIs. Billing Products & Services comprise all billing services, including, but not limited to, Billing platforms, Mediation and the Pretups systems.
Key Responsibilities:
Configuration and integration of all Billing solutions/systems in line with the Digital IT strategy execution plan.
Develop automation tools and scripts to streamline deployments, monitoring, and incident response processes.
Manage and update our Kubernetes infrastructure while ensuring high availability.
Continuously improve the billing platform's stability, scalability, security, cost-effectiveness, and operational excellence.
Configure and maintain monitoring systems to detect and mitigate potential issues proactively. Define alerting thresholds and response procedures to ensure timely incident resolution.
Document system configurations, procedures, and troubleshooting steps. Share knowledge and best practices with team members to foster a culture of continuous learning and improvement.
Respond to and resolve critical incidents, perform root cause analysis, and implement preventive measures to minimize the likelihood of recurrence. Participate in on-call rotation to provide 24/7 support as needed.
Analyze system performance metrics, identify bottlenecks, and implement optimizations to improve resource utilization and efficiency.
Work closely with security teams to implement best practices for data protection, access control, and compliance with regulatory requirements. Conduct periodic security audits and vulnerability assessments.
Maintain relationships with vendors and partners, evaluate technology solutions, and manage vendor contracts.
Qualifications
BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
2 years' experience in a busy telecommunication/ IT environment or Software Engineering.
Software Engineering methodologies including Agile-oriented development.
Proficiency in networking protocols – TCP/IP, DNS and load balancing.
Working knowledge in Unix systems and Databases – Oracle, MySQL.
Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
Strong experience in programming/scripting language(s) – Python, Perl, Shell, java or equivalent.
3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred.
Experience with container and scheduling technologies (Docker, Kubernetes) and microservices architecture.