About the role:
The ESA Regional Training Manager is in charge of designing, implementing, and overseeing learning and development programs across [Kenya, Tanzania, Zambia, Malawi and Mozambique]. This role ensures that all EBD field and support teams are equipped with the necessary skills and knowledge to drive better performance in sales and collection. They will be in charge of project management of key business improvements aimed at driving sustainable market growth and achieving the company's success.
The ESA Regional Training Manager will also work closely with local and corporate management to align training initiatives with business goals and ensure consistency in the delivery of training programs.
What you would be expected to do
Strategic alignment -Foster a synergy with EBD sales management and strategic stakeholders to ensure new and existing training programs are aligned with current and future business goals.
New market backing/expansions -Assist with the training role hires as guided by sales expansion and new country. Ensure that the training initiatives deliver at least 80% mandatory trained field agents who drive expected sales and collection targets
Team engagement & performance management -Accelerate team performance in the specific markets by onboarding the right training staff to provide continuous coaching and assist to deliver at least 80% teams performance each quarter.
Reporting and Analysis -Track and evaluate training metrics compared with business performance outcomes. Provide regular reports to senior management on the impact of training programs and recommend adjustments needed. This should be tied in with physical field audits and stakeholder alignments.
Budget and Resource Management -Manage the regional training budget, ensuring cost-effective use of resources. Track and report on training expenses, including travel and materials costs. Ensure the availability of training facilities and equipment in all locations.
Build efficiency -Work with business systems to continuously reduce mundane team activities and drive focus to targeted initiatives by significant reduction of manual efforts through enhanced automation
Audit Training Delivery -You will be required to coach on excellence and expectations of delivering engaging and interactive training sessions which guide to action and change of behaviour. This should be aided by regular audits facilitated by the learning score, surveys and regular field visit audits.
Reviews & workshop -Attend the Easy Buy business reviews for East and Southern Africa. Organize the team workshops with stakeholders to review business and training initiatives. An action plan report should be relayed with timelines on implementation and change.
Partnership and Coordination-Partner with local managers and HR teams to comprehend regional training needs and customize programs accordingly. Partner with product teams to develop training solutions for new product roll outs. Partner with reinforcement teams to ensure smooth implementation and tracking of key business processes. Coordinate with other regional training managers and the corporate training department to ensure consistency and alignment of training programs across the organization. Act as a liaison between the region and corporate management, ensuring that regional training initiatives assistance overall business strategies.
Training Content Development-Maintain the standards of content development across teams and will be in charge of high level content creation as per guidelines provided by the Africa Training Manager
Pilot Training Management-Work with cross-functional teams deploying pilots and regional mentors, to ensure alignment of pilot training plans with pilot goals
Training Reporting-Prepare regular training reports and evaluation, highlighting key performance indicators, training outcomes, and recommendations for improvement to senior management.
You might be a strong candidate if you
Hold a bachelor's degree in a relevant field (e.g., Business Administration, Human Resources, Education), organizational development or equivalent experience. Masters qualifications is an added advantage
Are experienced in managing team with strong mentorship skills.
Possess a minimum 8 years of experience in training or instructional design, with at least 2-3 years in a management or mentorship role, proven experience in training and development, preferably in the solar energy or renewable energy industry.
Have strong knowledge of training methodologies, instructional design standards, and adult learning theories.
Possess excellent presentation and facilitation skills, with the ability to engage and motivate diverse audiences.
Have strong organizational and project management skills, with the ability to manage multiple training initiatives simultaneously.
Possess excellent communication and people relations skills, with the ability to build relationships and work effectively with stakeholders at all levels.
Proficiency in using learning management systems (LMS) and other training technologies.
Have an evaluative mindset with the ability to evaluate training effectiveness and make data-focused recommendations for improvement.
Are proficient in using learning management systems (LMS) and other training technologies.
Have flexibility and adaptability to work in a fast-paced and dynamic environment.
Are willing to travel extensively within the country (40% of the time).
Have certifications such as Certified Professional in Learning and Performance (CPLP), SHRM-CP, or ATD's Certified Professional in Talent Development (CPTD), (Added advantage).