Executive At Ascent Ltd

Any Graduate
Proven experience (2-5 years) in providing IT support, preferably in a warehouse or logistics setting.
Strong knowledge of computer hardware, operating systems, and software applications, Basic network systems.
Excellent problem-solving and troubleshooting skills.
Customer-focused with outstanding communication and interpersonal abilities.
Ability to work independently and as part of a team.
Detail-oriented and well-organized.
Willingness to work in shifts or extended hours, if required.
Help Desk Support:
Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.
Provide prompt and efficient resolution of hardware, software, and network-related issues.
Troubleshooting and Problem Resolution:
Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment.
Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution.
Inventory Management:
Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse.
Assist in the procurement and deployment of new IT assets as needed.
Data Security and Backup:
Ensure data security measures are followed, including regular backups of critical systems and data.
Assist in implementing security protocols to protect sensitive information.
User Training and Documentation:
Conduct training sessions for warehouse personnel on IT procedures, best practices, and software usage.
Maintain documentation for IT processes, troubleshooting guides, and user manuals.