Reports To: Chief Financial Officer (CFO)Job Purpose:The Finance Officer will be instrumental in integrating our customers into our newly developed banking ecosystem. This role involves working closely with both our finance department and medical sales representatives to ensure seamless onboarding and activation of our banking platform, facilitating better cash flow management and enhanced service delivery.Key Responsibilities:Schedule and conduct one-on-one meetings with interested customers to discuss benefits and address concerns.Coordinate the onboarding process of existing customers to banking platforms, ensuring a smooth transition and high customer satisfaction.Work alongside medical sales representatives to promote the understanding and adoption of the new payment system.Track customer usage patterns and provide guidance on maximizing platform benefits.Monitor and daily report on the progress of customer onboarding, aiming to achieve at least 50% customer transition to the new payment method within 3 months.Provide training and support to customers and internal teams on the use of the banking platform.Liaise with partner banks to resolve any issues and improve the overall customer experience.Analyze financial data to assess the effectiveness of the ecosystem and suggest improvements.Serve as the primary point of contact for customers experiencing issues with the banking platform.Collaborate with the bank's customer service teams and internal IT support to troubleshoot and resolve issues effectively.Develop contingency plans, SOPs, Policies and Scenario Planning Strategies for addressing unforeseen challenges or disruptions that may arise during the onboarding process.Ensure compliance with all regulatory requirements and internal policies.Minimum Requirements:Bachelor's degree or Diploma in Finance, Business Administration, or related field.At least 1 years of experience in banking or a closely related financial sector.Strong understanding of financial products and banking operations.Excellent communication and interpersonal skills, with the ability to engage effectively with various stakeholders.Proven ability to manage projects and coordinate teams across multiple locations.Strong analytical skills and attention to detail.Preferred Skills:Experience in customer service or customer relationship management.Knowledge of the pharmaceutical industry is an advantage.What We Offer:A dynamic and challenging work environment with the opportunity to contribute to health sector improvements.Competitive salary and benefits package.Career development opportunities in a growing company.
