Duties and Responsibilities
Assist in ensuring overall upkeep of food and beverage outlets
Frequently check the Club's facilities and areas that require services from the department
Inspection of assigned food outlets during working hours.
Ensure cleanliness is maintained throughout the restaurants, bars, and other service areas.
Inspect, plan, and ensure that all materials and equipment are ready for service in the department.
Ensure any repairs or rectification of deficiencies is carried out before service.
People management
Coordinate service staff during shifts.
Inspect staff grooming; rectify any deficiencies.
In liaison with the Events Coordinator, prepare weekly work schedules in accordance with staffing guide-
lines and work forecasts. Adjust schedules throughout the week to meet the business demands.
Train staff and ensure they operate within the Club standards.
Always offer guidance to the staff on various matters.
Assist the F&B Manager in conducting performance evaluation within the department.
Drive a great customer experience agenda amongst the teams.
Address staff absenteeism and disciplinary matters.
Maintenance of high service standards
Consistently get feedback from members and guests on services rendered, review and recommend improvements.
Ensure that there is adequate staff to run shifts daily.
Ensure service turn around time on all orders and service.
Ensure all orders made are to the specification of the member and their guests.
Address any challenges faced by staff during service.
Hold regular discussions with staff on their performance.
Enforce the set Standard Operating Procedures (SOPs) in everyday operation of the Department.
Support implementation of and compliance with the set health and safety guidelines/HACCP/ISO at the department level.
Ensure that there is adequate staff to run shifts daily.
Academic qualifications and experience
A Degree in Food Service & Hospitality Management or a related course.
A Diploma in Food and Beverage management.
Proficiency in use of computers, communication in email and telephone.
3-4 years of progressive experience in a busy F&B Operation.
Experience using POS system.
Personal attributes
Must possess great customer service skills.
Great leadership skills, an effective people manager.
Assertive, ability to handle matters diplomatically but tactically.
Excellent communication skills orally and in writing.
Good interpersonal skills.
A team player with an ability to work with different levels of staff.