Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide.
Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.
Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media.
We pride ourselves on having a diverse and international culture that embraces the global community and acts locally.
We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.
Responsibilities: Review incoming and outgoing customer payments via different payment providers with a risk-based approach.
Investigate suspicious alerts (internal & external) with proper analysis and follow-up.
Perform a risk assessment of new/current players throughout their customer journey.
Determine fraudulent activity and act according to agreed procedures concerning account blocking and further checks.
Maintain awareness of active bonus campaigns and their vulnerabilities, assuring that vulnerabilities do not manifest into business losses through diligent oversight of the customer base.
Evaluate and identify suspicious behaviour Handling and documenting daily reports under the supervision of the Payments, Risk and Fraud Manager.
Evaluate, review, and approve KYC documents sent in by players.
Ensure that any fraudulent transactions or suspicious activity are spotted and handled swiftly to minimize loss for the company.
Specialize in the detection & prevention of fraud.
Liaise with various departments and work closely and effectively with Customer Payments.
Chargeback administration and case management; and, Actively participate in improving internal procedures and processes linked to Risk, Fraud and Payments.
Requirements: Preferably have prior experience as a Payment, Risk, and/or Fraud Analyst.
With experience in the gaming industry an advantage Strong analytical skills with a keen attention to detail.
Excellent communication skills and a collaborative team player.
Ability to work both independently and as part of a team.
Proven ability to thrive in a fast-paced environment and meet deadlines.
A positive attitude with a customer-focused approach.
Willingness to work shifts, including weekends and public holidays if needed.
**Applications in English only please Diversity & Inclusion We embrace diversity and equality in a serious way.
We are committed to building a team with a variety of backgrounds, skills and views.
The more inclusive we are, the better our work will be.
Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.