Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide.
Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.
Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media.
We pride ourselves on having a diverse and international culture that embraces the global community and acts locally.
We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.
W hat you'll be getting up to: To work on a 24/7 shifting schedule, including weekends and holidays To perform defined daily tasks as required by Seniors and OIC To detect fraudulent activities on transactions done with the company to prevent losses To review and resolve current detection and prevention efforts that the team is already undertaking To recommend ways to improve fraud and risk detection processes and strategies Responsible for observing various customer transactions to flag or identify suspicious activity Determine patterns of fraud by analyzing potential fraudulent activity To handle escalation emails in accordance to his/her abilities To escalate cases of suspected or actual fraud to Senior/OIC/Supervisor/Manager with informed recommendations To escalate to Senior/OIC/Supervisor/Manager issues that requires urgent handling To actively identify and manage Fraud trends and emerging business and customer risks To work with/assist other teams, such as Customer Support, to better address risk-related inquiries of customers To understand and respond to shortage of processes, whenever cases arise, by performing basic analytics To stay up to date with new procedures, tasks and processes to be efficient and effective To undertake such other duties and responsibilities of an equivalent nature as may be determined from time to time by the Senior/OIC/Supervisor/Manager **Applications in English only please Diversity & Inclusion We embrace diversity and equality in a serious way.
We are committed to building a team with a variety of backgrounds, skills and views.
The more inclusive we are, the better our work will be.
Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.