Front Office Executive At Kazi Solutions Ltd

Our client, a medical spa in Lavington, Nairobi, is seeking a Front Office Executive to manage front desk operations, close sales via social media, and maintain appointments, and perform bookkeeping tasks.
Requirements
Education: Diploma or degree in Business Administration, Hospitality, or a related field.
Experience: Minimum of 2 years of experience in a front office or administrative role, preferably in the beauty industry.

Skills:
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and basic bookkeeping software.
Strong organizational and multitasking abilities.
Familiarity with social media platforms and digital marketing strategies.
Attention to detail and problem-solving skills.

Responsibilities
Front Desk Management:
Greet and assist clients as they arrive, ensuring a welcoming and professional atmosphere.
Answer and direct phone calls, emails, and inquiries in a timely and courteous manner.
Maintain a clean, organized, and professional front office area.

Sales and Social Media Management:
Close sales through various social media accounts, engaging with potential clients, answering inquiries, and promoting services.
Maintain and update social media profiles. ensuring content is relevant, engaging, and aligned with the company's brand.
Monitor and analyze social media metrics to optimize sales strategies.

Bookkeeping:
Perform daily bookkeeping tasks, including recording financial transactions, managing invoices, and processing payments.
Reconcile accounts and prepare financial reports as required.
Assist with budgeting and financial planning activities.

Appointment Management:
Schedule and manage client appointments, ensuring efficient use of time and resources.
Send appointment reminders and follow-ups to clients.
Coordinate with service providers to manage appointment schedules

Customer Service:
Provide exceptional customer service, addressing client needs and resolving any issues promptly.
Collect and respond to client feedback, ensuring a high level of client satisfaction.

Administrative Support:
Assist with various administrative tasks, including filing, data entry, and maintaining records.
Support other team members with their administrative needs as required.