Front Office Executive At Mnc Consulting Group Limited

ResponsibilitiesGreet and welcome guests at the hotel.Answer questions and address customer complaintsAnswer all incoming calls and redirect them or keep messages.Check, sort and forward emails.Monitor office supplies and place orders when necessaryKeep updated records and filesMarket and Sell hotel services via social media and other marketing channels.RequirementsAt least a diploma in business management or customer service.Prior experience in a similar role.Good negotiation skills.Good telephone etiquette and very professional.Passionate with customer service and marketing.Beautiful and outspoken.Quick at responding to customer queries.Excellent communication, interpersonal, leadership and conflict resolution skills.Self-driven with ownership mentality.Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.Commitment to providing exceptional service to customers and support to staff members.Excellent multi-tasking and time-management skills.Proven sales record.Team player.