German Speaking Call Center Agents - Nairobi At Brites Management

Duties and ResponsibilitiesLearn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experienceShare the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal lifeUnderstand in deep the assigned role and provide his/her best effort to fulfil the duties with the highest level of professionalism and commitmentManage the interactions with each client's customer to deliver the best possible customer experienceImprove constantly his//her soft and product skills following diligently training and coaching programsManaging each interaction channels (voice, chat, email, social media, etc.) at his/her best to deliver the best customer experience to each customerAdhere to the Company policies and process and participate actively to their improvementMaintain a proper balance in each interaction, managing professionally any possible critical situation or emotionProvide the required service (information, assistance, support, etc.) to each customer, satisfying the customer needs through a thoughtful exploitation of procedures, tools and personal competenceFollow supervisor and managers indications and provide feedbacks and proactive hints whenever possibleKey Requirements Skills, experience and qualificationGerman language Level Proficiency B2,B3, C1 and above.2years and above experience working in a call center.