Strategic Planning & Advisory Support
Shape the strategic direction for second-life device operations, ensuring market-specific needs are met while aligning with M-KOPA's overall strategy.
Serve as an advisory partner to local teams, providing guidance and expertise on implementing second-life device programs effectively.
Identify new market opportunities, assess risks, and recommend strategies for continuous growth in the second-life device space.
Project Management & Implementation
Lead the design and execution of pilot programs, and scale successful initiatives across markets.
Establish clear project objectives, budgets, and timelines, ensuring milestones are met.
Support market teams through the implementation process, offering on-the-ground guidance and ensuring consistency in approach and quality.
Operational Coordination & Best Practices
Develop and document best practices for buy-back programs, trade-ins, and sales strategies, creating a global playbook for these operations.
Guide country teams in launching and optimizing second-life device programs, providing ongoing training and support.
Oversee the coordination of second-life device operations across M-KOPA's five markets, ensuring consistency and efficiency.
Performance Monitoring & Market Insights
Define and track KPIs to monitor the progress and performance of second-life device sales.
Conduct market research and stay informed about industry trends, providing strategic recommendations for improving M-KOPA's market position.
Regularly report on program performance to senior management and stakeholders, ensuring transparency and alignment with strategic goals.
Expertise
We are looking for candidates with the following qualifications:
3+ years of experience in operations management, preferably in the technology or telecommunications sector.
Experience in the refurbished or second-hand device market is a strong plus.
Proven track record of managing multi-market operations and leading strategic initiatives.
Strong project management skills, with the ability to manage complex projects across diverse markets.
Excellent analytical skills and the ability to translate data into actionable insights.
Strong communication and leadership skills, with the ability to influence and collaborate with cross-functional teams.
Bachelor's degree required.