The purpose of the job is to undertake administrative responsibilities in the management of member schemes to ensure data accuracy, timely processing of supplementary costing, and generation of documents and reports.
Key Responsibilities
Reconcile member details with existing data whenever there are changes to scheme membership to ensure member information is accurate at all times
Process supplementary costings in a timely manner and accurately for timely communication to customers
Provide information to members on information required for the administration of schemes to ensure timely and accurate renewals
Raise debit/credit notes/cover certificates as appropriate to ensure timely communication to customers and processing
Generate and dispatch periodic customer statements to ensure customers are informed of the performance of their schemes, and to ensure delivery against the agreed service level agreements
Generate reports for policies due for renewal to ensure timely renewals
Attend to queries and concerns from customers and intermediaries to ensure timely resolving.
Prepare credit life quotations and customers onboarding in a timely manner and accurately for timely communication to customers.
Prepare reports as and when required in a timely manner for timely submission
Prepare policy documents, policy endorsements renewal endorsements and share with customers timely
Prudent medical and financial underwriting.
Preparation and submission of accurate reinsurance returns on quarterly basis.
Seeking facultative reinsurance for customers with sum assureds above treaty limits
Debt management and collection of premiums
Qualifications
Bachelors' degree in business related field from a recognized institution.
Professional qualification in Insurance (ACII, AIIK)
Experience
At least 2 years' experience in administration of group life schemes.
Competencies Accurate member details
Timely processing of supplementary costings
Timely communication to members
Timeliness in the raising of debit/credit notes
Timely dispatch of customer statements
Timely preparation of reports