ResponsibilitiesStrategyProvide effective, operational leadership and stewardship through active involvement in all programs and services.Ensure the continued financial viability of the organization's program/service units through sound fiscal management.Support in the development and implementation of strategic plans. Business Stream ManagementManage and optimize the performance of our multiple business streams, including workflow automation, performance management, project management, and deployment of new activities, by developing and implementing operational strategies, KPIs, and performance metrics.Process and Knowledge ImprovementDrive continuous improvement initiatives across the organization to enhance operational efficiency, reduce costs, and increase customer satisfaction.Lead the formulation of SOPs and policies that make organisations efficient and compliant Work to set up the monitoring and evaluation metric, measurement and sharing in collaboration with the monitoring and evaluations team Lead and be the custodian of building a culture of sharing best practices, facilitating collaborations among the teamsLead the creation and maintenance of a platform for the dissemination insights of into lessons learned in the life of the organisation.Compliance & Risk ManagementEnsure all program activities operate consistently, legally, and ethically, within the mission and values of the organization across the regionIdentify and mitigate operational risks, compliance issues, and regulatory challenges to maintain a secure and compliant operating environment.Management and LeadershipProvide leadership to direct reports, dedicate time to coach and mentor leaders to perform to their full potential, and act as a role model for culture and values.Team Coordination: Orchestrate a high-performing cross-functional team, fostering a culture of innovation, accountability, and collaboration.Collaborate with HR to build a robust talent strategy, leading to a high-performing team, high employee retention, and an efficient organization with a positive culture.Work with the Operations to develop an effective IT infrastructure that supports operations, reporting, and data collection.Financial ManagementCollaborate with the finance manager in Budget planning ReportingProvide periodic reports to the executive leadership on the overall performance of the Business Operation. Oversee the reporting of relevant country office updatesQualifications, Skills, Competencies RequiredThe minimum academic qualification required to effectively perform the job is a Bachelor's Degree with a preferred area of Specialization in business.9-10 years of experience is required with 5 in a management position preferably in the media and creative industries. Experience supervising seasoned staff operating multiple activities across a broad geography.Seasoned in leading diverse work teams and developing an organization-wide strategy for programme excellence. Communications SkillsLeadership SkillsStrategic thinkingInnovation and Problem-Solving SkillsOrganizational and Planning SkillsAnalytical skills Facilitation skillsNetworking skillsGreat Interpersonal Skills Financial Management SkillWhat the Organization OffersPaid Time OffComprehensive health coverEmergency Assistance ProgramFlexible Hybrid Work ScheduleProfessional Development Plan
