Principle Accountabilities
Providing home loan solutions to customers looking to purchase property by evaluating customer's financials.
Taking the potential customers through our products and services as well as helping them make decisions as to what best suits their needs.
Assisting the customers with the mortgage loan application process.
Reviewing loan applications, verifying information, and determining eligibility.
Onboarding new customers and assisting the customers with the initial step in the mortgage application.
Conduct branch Home Loan marketing campaigns and participate in country-level campaigns.
Manage customer queries and complaints by taking ownership, escalating where necessary, and resolving in a timely manner.
Actively updating customers on changes in policy, eligibility, application status, or any other information.
Ensure compliance with confidentiality policies throughout the process.
Build a supportive referral network (e.g. with clients, developers, and real estate agents).
Resolving customer issues in a timely manner.
Achieve operational rigor excellence in all aspects of procedures and processes are undertaken to ensure satisfactory audit.
Attending promotional events, to showcase our mortgage proposition and ensure conversion of leads derived from the activation.
Creating weekly, monthly, and annual reports.
Other duties as assigned.
Key Competencies and Skills
General Competencies
Effective communication an influencing skill.
Selling and Negotiation skills.
Good organization and administrative skills.
Great analytical skills.
Ability to work with minimal supervision.
High integrity and reliable.
A strong team player.
Technical Competencies
Experience as a mortgage loan officer or in a similar role.
Previous experience in sales or customer support is an asset.
Commercial Acumen.
Experience in development of market intelligence reports.
Knowledge of Banking and Business Operations: Well-rounded knowledge of all the Banks' products, operations, and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.
Basic Credit Skills; Good knowledge of personal and business credit underwriting and portfolio management.
Customer Service skills.
Academic Qualification
Bachelor's degree in Finance, Economics, Business Administration, Accounting or related field of study.
Experience
At least 2 years' experience in a similar role.