The HR Manager for the Patient Services Team plays a critical role in fostering a high-performance, motivated, and engaged workforce at Penda Health. This position will manage and mentor HRBP Associates, aligning HR initiatives with business objectives across Penda's medical centers and call center. The HR Manager will focus on driving employee motivation, culture integration, performance management, and talent development, ensuring Penda Health remains a great place to work and a leader in patient-centered care.
Key Responsibilities:
Team Leadership:Provide guidance and growth opportunities for HRBP Associates, fostering a collaborative and supportive environment.
Employee Engagement & Motivation:Collaborate with leadership to build a motivated, inspired workforce through internal communication, surveys, and recognition.
Employee Relations & Performance Management:Oversee the resolution of employee relations issues, implement effective performance management processes, and develop long-term solutions to address recurring issues.
Talent Management:Ensure optimal staffing levels and lead the recruitment and onboarding processes for patient-facing teams.
Culture Advocacy:Drive initiatives that reflect Penda's culture and values in daily operations, recruitment, onboarding, and employee development.
Training & Development:Identify and address training needs, fostering a continuous learning culture and developing future leaders.
Continuous Improvement:Regularly review and refine HR processes to ensure alignment with organizational goals and effectiveness.
About You:You're a culture-driven leader with a deep commitment to both people and patient outcomes. Known for your ethical leadership and integrity, you build strong relationships, manage HR challenges thoughtfully, and support Penda Health's vision through impactful HR strategies.
Qualifications:
Bachelor's degree in HR, Business, or a related field.
6+ years of progressive HR experience, with at least 2 years in a managerial role.
Demonstrated experience in multi-location HR management and team development.
Strong communication, conflict resolution, and analytical skills.
Knowledge of labor laws and ability to influence at all organizational levels.