Job Summary:
The role is crucial to managing and optimizing the company IT infrastructure.
RESPONSIBILITIES:
Network and Systems Administration:
Install, configure, and maintain network hardware and software, including routers, switches, firewalls, and servers.
Monitor network performance and ensure system availability and reliability.
Manage Windows/Linux servers and file sharing services.
User Support and Training:
Provide first-level IT support to employees for hardware, software, and network issues.
Train staff on new software applications and IT systems in liaison with the management
Manage the setup of user accounts, permissions, and passwords.
Data Management and Security:
Implement and manage backup solutions to ensure data integrity and disaster recovery.
Monitor IT security across the organization and enforce company policies to protect against unauthorized access, viruses, and cyber threats.
Regularly update antivirus software and ensure all security patches are applied.
Software and Hardware Management:
Install, maintain, and upgrade business applications and software across multiple departments.
Diagnose and troubleshoot hardware issues related to desktops, laptops, printers, and other IT-related equipment.
Liaise with third-party vendors for purchasing hardware, software, and IT services.
Website and E-commerce Maintenance:
Support and maintain the company's website and e-commerce platforms.
Ensure website uptime, content updates, and optimal performance.
Inventory and Asset Management:
Maintain an updated inventory of all IT assets (hardware and software).
Plan and budget for IT resources, upgrades, and technology advancements to align with business growth.
ERP Systems:
Support the implementation and maintenance of the company's ERP system.
Collaborate with department heads to ensure seamless data flow and accurate reporting from the ERP system.
Project Management:
Plan and execute IT projects aimed at improving operational efficiency.
QUALIFICATIONS:
Bachelor's degree in Information Technology or a related field.
At least 5 years' experience in Network administration or system administration
Proficiency in operating systems (e.g., Windows, Linux) and server administration.
Familiarity with network protocols and technologies.
Strong troubleshooting and problem-solving skills.
Knowledge of security best practices and protocols.
Relevant certifications (e.g., Microsoft Certified Systems Administrator, CompTIA Server+) are a plus.
High level of accuracy in implementing systems and handling company data.
Experience with ERP systems
In-depth knowledge of networks, databases, and system infrastructure.
Anticipate and solve technical issues before they disrupt operations.
Ability to collaborate with various departments and provide timely support.