Job Description:
The Implementation Consultant plays a crucial role in ensuring a seamless transition for our clients as they onboard onto company services. Contributes to the successful implementation and integration of our Payroll and HR Solutions, enabling our clients to streamline their processes and achieve their business objectives. Leads a client's full implementation by understanding their requirements and configuring our solutions to meet their needs. Uses a consultative approach to enable our clients to utilize our solutions to their fullest potential.
Responsibilities:
Collaborate closely with clients to understand their specific payroll and HR requirements and gather necessary data for successful system configuration.
Manage the full scope of implementation, from kick-off through go-live, managing realistic expectations throughout
Partner with internal stakeholders, including Sales, Payroll, and Product teams, to understand our clients' business needs and ensure a cohesive implementation process.
Lead client meetings to effectively communicate implementation timelines, milestones, and project deliverables.
Provide training and guidance to clients on how to use our HRIS system effectively, ensuring a smooth transition and user adoption.
Troubleshoot and resolve any technical or process-related issues that arise during the implementation phase.
Maintains Client Space (Customer Relationship Management System) throughout the client's implementation phase by updating project milestones, tasks and collateral.
Effectively transition clients to the Payroll Only service team for ongoing support once they are live to achieve client experience requirements.
Skills and qualifications - Hard and soft skills:
Excellent communication and interpersonal skills with the ability to establish rapport with clients and internal teams
Problem-solving mindset with the ability to analyze complex situations and provide effective solutions
Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments
Ability to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirements
Must be able to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks.
Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations
Constantly assesses the neatness, accuracy, thoroughness of the work assigned