Key Responsibilities
Manage all inbound customer enquiries by either selling directly or passing to the appropriate sales consultant, ensuring that all customer enquiry tickets areclosed as per the the company policy
Sell inbound customer enquiries to all required residential customers as per the company matrix
Follow up and reactivate dead quotations via the inactive pipeline & terminated customer accounts
Maintain and develop Key Account prospect database by making outbound new customer telephone calls and obtaining appointments for sales consultants &Managers
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements/needs and close sales
Direct prospects complex objections to the Sales and Marketing Manager
Enter and update customer information in the database
Conduct risk assessments/surveys from time to time as outlined by Sales Manager
Close and process sales in an accurate manner
Handle grievances to preserve the company's reputation
Meet sales targets and facilitate future sales
Keep records of calls and sales and note useful information
Contacting the allocated customers and cross/up-selling company services & products
Make key customer updates on monthly basis
Establish and detail customers' needs, competently demonstrate the benefits of RI's products and services, and respond appropriately to a customer's requirements
Increase conversion of sales against marketing driven campaigns and leads, and provide feedback on results.
Ensure all sales data and relevant records are kept up to date.
Establish a systematic course of action for self to ensure accomplishment of sales objectives and goals. Determine priorities and allocate time and resources effectively.
Develop and implement tactical plans with the Sales Manager in line with the Company sales strategy for prospects and customers.
Generate weekly and monthly Enquiries and telesales report, submit to Line Manager Weekly
Look out for marketing activations and business opportunities within the residential associations and liaise with the Marketing officer and Line managerfor execution
Adhoc tasks as outlined by Line Manager or Managing Director
Ensure that the residential business authority matrix rule is followed for price sign off.
Manage client correspondence, information sheets, and contractual changes and produce status reports and documentation for all assigned projects.
Build relationship with all relevant stakeholders both internally and externally
Conduct and provide competitor analysis from time to time as agreed with the Line manager.
Key requirements
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales targets preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
High school diploma; BSc/BA/Bcom will be a plus
Competency in driving