Job Ref. HR: KP1/5B.2/1/3/1676
This position will be reporting to the Chief Officer, Integrity & Ethics. The key duties and responsibilities will include;
Receive and examine all complaints through the various reporting channels, where a customer, staff members or other stakeholders have reason to believe that a breach of any governance regulation or code has taken place.
Maintaining the Lan-Support system and verify transaction/statistical reports for accuracy and completeness.
Attend to and advise complainants on the ways to resolve the complaints.
Monitor and update complainants on the status of their complaints, especially the ones referred to in other departments for further investigation.
Compile weekly reports on all cases received and forward for attention and action.
Management and operation of the ethics and integrity hotline.
Management of the departmental confidential filing system.
Analyze and refer complaints to relevant departments/sections.
Respond to inquiries by complainants and provide appropriate feedback.
Ensure general requirements of day today running of the office are met.
Generate quarterly reports.
Disseminate ethics and Integrity materials, including flyers and pamphlets to enhance stakeholder awareness in corruption prevention.
Undertake any other duties as may be assigned from time to time.
Appointment Requirement
Bachelor's degree in social science from a recognized university.
Certified Ethics Officer or trained Integrity Assurance Officer
Hold a minimum of five (5) years' experience in ethics, compliance or anti-corruption matters.
Proficiency in report writing skills, records management and using software applications such as Microsoft Office suite and data analytics.
Knowledge of ethics program management and implementation.
Drive for results and achievement
Strategic Thinking
Report writing skills
Planning & organizing skills
Attention to detail
Integrity and ethics
Confidentiality