It & Digitization Associate At Africa Digital Media Institute (Admi)

ResponsibilitiesReporting to the Head of Operations, the Associate – IT & Digitization drives the use of technology at the Institute, develops and maintains IT standards and policies, and provides technology support and solutions to meet the needs of the organization. The Associate will manage the overall technology infrastructure for all campuses including planning, implementation and management of the software applications and hardware infrastructure that support operations. The Associate will coordinate all systems administration including: general computer support; upgrades; software installations; license management; server set up and management; cloud management; network and printer support; deployment of equipment; management of inventories; end user support. S/he will also be in charge of providing user training on common business applications and use of the Group ICT systems. Finally, the Associate may also be responsible for leading various IT capacity-building and digitization projects.Tasks:develop and enforce IT policy and proceduresfill procedural documentation and prepare relevant reportslead digitization and capacity-building initiatives as needed, including ERP, LMS, etc.install and configure computer and other hardware operating systems and applicationsensure and maintain IT security, monitoring and maintaining computer systems and networksmaintain accurate and updated logs of all technology-related assets, information and incidentshelp colleagues and students resolve issues, either over the phone or in persondiagnose and troubleshoot individual, system and network problemsensure good care of all machines and networks by otherscoordinate premises moves and expansions, planning related IT infrastructureassess applications and technology, presenting solution options to various levels of managementrecommend migration and procurement for software, hardware and parts as requiredset up new users' accounts and profiles and oversee backup, passwords and permissionsserve as a liaison between internal teams and external suppliers, supervising the latter closelyperiodically support web-related functions, such as website programmingmaintain high customer service standards for students, faculty and colleaguesrespond within agreed time limits to call-outs, managing several open cases at one timetest and evaluate new technology for procurementconduct electrical safety checks on computer equipmentcontinuously monitor and improve network infrastructure, safety, stability and securitytrain colleagues and customers on appropriate policy and practicebackstop the Facilities Team and collaborate with them to ensure excellent service standardssupport all other departments and functions as neededany other tasks assignedRequirements:IT-related certificationAt least 2 years of IT Support experience, preferably in a busy higher education environmentDetail-oriented, hands-on, self-motivated, authoritative and cheerful demeanorStrong customer service, Business English and MS Office skills essential