Key Responsibilities:
Respond to 2nd level IT support/Service requests.
Responsible for the maintenance, configuration, and reliable operation of computer systems, network equipment and virtualization.
Deploy and upgrade computer components and software, manage virtual servers, and integrate automation processes.
Working with IT administrators to configure and apply system patches and update systems as soon as new version of OS, application software & firmware are available.
Configuring and supporting security tools, such as firewalls and Endpoint Security in collaboration with responsible engineers.
undertaking data network fault investigations in local and wide area environments using information from multiple sources and monitoring tools.
Performs all critical data backups and secures data according to established procedures.
User account maintenance and audits across various platforms.
Assist with Windows domain components administration.
Manage inventory of hardware components and IT supplies.
Maintenance of conferencing and collaboration solutions throughout the organization.
Overseeing maintenance of end user systems, and Devices as per laid out policies.
Leverages available technologies to sanitize, destroy data and information resident in end user computer systems when applicable.
Coordinate collection of obsolete assets for retirement purposes.
Qualifications:
Minimum of 4 years practical experience in a reputable organization.
Experience in IT infrastructure Administration, software and hardware troubleshooting.
Degree in Information Technology, Computer Science or Computer Engineering from a recognized University.
Professional qualifications: Systems administration/System Engineering, Certification in Microsoft example MCSE/MCITP, Azure Administrator.
Working technical knowledge of Windows networking Environment, PC and platform operating systems and Patch management.
Application, support experience and working technical knowledge of current system software, protocols and standards including active directory.
Working Knowledge of cloud Environments as Google cloud, AWS, Microsoft Azure.
Tool ownership.