Key Responsibilities
Manages the day -to-day collections and or recovery to ensure losses are minimised by the effective implementation of collections and Recoveries strategy.
Reviews processes within collections and recoveries to identify risk and opportunities to streamline operations, improve service and minimise losses.
Highlights and analyses credit failures to identify ways of improving the credit approval process.
Works with solicitors throughout the litigation process to ensure optimal collection and or recovery with minimal legal cost to the bank
Maintains and analyses MIS statistical information relating to performance of the accounts and escalates trends for input to Product Development Process.
Legal, regulatory, economic and compliance including the following;
Ensure compliance with the Group's standard and regulatory requirements pertaining to money laundering and KYC;
Participate in and/or support the Bank's effort to combat money laundering;
Exercise due care and diligence on matters related to Money laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Strategy
Reduction of net provision through effective collections, minimisation of Credit losses thus impact positively on profitability
Business
Improved Service & Customer Retention
Sales Quality
Processes
Monitor and highlight any weaknesses in Underwriting Quality
Risk Management
Ensuring adherence to laid down Risk Management practices and compliance with Credit and other relevant policies
Governance
Efficiency and effectiveness of outsourced processes, reduction in outsourced processing cost, repossession, and litigation
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Kenya CPBB Collections to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Internal
T&O Support - Account Services, Lending Operations
Direct Channels
Credit Analysts – on matters relating to pursuit of collections and default management.
Relationship Managers - on training of staff on front end collections
External
Lawyers
Insurance companies
Collection system vendors
Third party repossession agencies
Solicitors and Estate agents
Other Responsibilities
Embed Here for good and Group's brand and values in Kenya GSF Risk CPBB Collections.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Skills and Experience
Negotiation skills
Credit Skills
Qualifications
Graduate with at least one year experience in Credit Preferably Debt Collection
Credit skills
Good negotiation and communication skills.
Understands market trends and can interpret impact on the retail portfolio
Full knowledge of retail clients Products and those of the competitors
Good Computer skills with knowledge of the Credit MIS
Strong analytical skills and attention to detail
Basic Project management skills