Job Description Responsible for maximizing the hotel's meeting and events revenue. Pro-active (MICE) Sales to deliver New Business. This includes, but is not limited to, prospecting calls to agencies/companies; show rounds at the Hotels, hosting fam trips, account managing, attend brand workshops/agent visits. Re-active (MICE) sales to deliver new business. Respond positively to inbound enquiries in a timely, accurate and persuasive manner. Maximize all opportunities through negotiation and upselling techniques, to convert business and drive revenue into the hotels to reach budget target. Ensure all customer enquiries and bookings are recorded, maintaining account files and records. Undertake enquiries, manage follow ups, organize supplier documentation, hands on communication with clients' requirements throughout process, invoicing, secure deposits and full payments, posting and charging, PMS bookings (Opera), obtaining rooming lists, timings, and the flow of stays, create the function sheet, post event and real meetings and events. Responsible for bookings, generating proposals, generating contracts, filling enquiries and follow up process with all MICE customers. Maintains active business relationships with existing customer database and ensures new & repeat business to support revenue goals. Assists in the preparation of annual revenue budget including group business, room revenues, food & beverage revenues, banquets, restaurants and other MICE related revenue streams. Contributes to sales and pricing strategy in order to balance yield and volume in conjunction with the responsible revenue manager. Analyzes and assists in the preparation of monthly reports including utilization report in a timely manner. Responsible for monitoring Sales Accounts performance against revenue targets and implement measures to correct underperforming areas. Handles incoming Meetings, Exhibition and Events leads generated. Qualifications Degree /Diploma in hospitality management or Hotel management Minimum 3 years' experience in a similar role in a 5 star hotel. Experience in Opera Sales and Catering module A proven track record and ability to provide high levels of service even under pressure. Exceptional communication and customer service skills, both written and spoken. An understanding and willingness to contribute to a 24h operational schedule when required. A good understanding of revenue management and guidelines to maximise event profit. Market knowledge of competitors and event industry trends. Strong food and beverage knowledge. Enthusiasm and commitment to delivering the best Detail-oriented. Additional Information Your team and working environment: At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!
