Job Description
This role will manage the bank's production, UAT and DR server environments, propose improvements to the existing infrastructure with the objective of achieving optimal performance. The role supports branches and all internal customers through provision of timely support, resolutions and advise to the users, in liaison with the Service delivery team, within the agreed SLAs and industry standards.
Responsible for active Directory Services Infrastructure architect/design/support. Have a strong understanding of Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units.
Responsible for management of Application Control; use application control (Microsoft's AppLocker or other commercial tool) on AD server domain controllers. Ensure the policy is compliant to allow for eligible applications among other related controls.
Plan and implement ICT Hardware systems as part of the Bank's Business Continuity Management
Ensure adherence to policies, procedures, guidelines, standards and relevant regulatory requirements.
Fast track audit, risk register issues or any other control issues and ensuring the gaps are closed.
Provide 1st level IT support for branches and business units for all NBK business Server Hardware infrastructure within the SLAs.
Provide user support across all the branches and locations in a manner that supports business objectives.
Support and participate in all Technology projects that are related to the department or to which the role is invited or seconded.
Ensure that the SLA with the vendors is adhered to and penalties are applied in instances where service levels are not met.
Working together with relevant divisions and departments, in coordinating, aligning and executing the bank and group's business continuity management plans to assure business that there is adequate disaster recovery plans for all critical business systems as defined by the Group information security policy.
Education, Professional Qualifications, Experience & Skills
A university degree in an ICT related discipline.
VMware Certification needed
Cloud expertise/experience – AWS/Azure/Google – is preferable
Hyper Converged Infrastructure certification/experience – An advantage
Minimum 3 years of working experience in the ICT administration of hardware and related desktop applications.
General understanding or Knowledge in Linux and Unix Systems.
Redhat Certified System Administrator would be an added advantage.
Knowledge of Banking policies and procedures is ideal.
Good communication & interpersonal skills.
Team player and ready to work under pressure.
Strong customer focus.
Ethical - Ensures ethical practices and that NBK is not put at reputational risk.
Knowledge and application of modern network management practices in financial services industry to proactively define and implement quality improvements in line with technological and product changes.
Interpersonal skills to effectively communicate with and manage expectations of all team members and other stakeholders who impact performance.
Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.