Position Description
The Operations Supervisor is responsible for managing and supervising operations for refurb and value-added production activities in Kenya.
Roles & Responsibilities:
Coordinate with Business Desk:
Collaborate with the business desk team for Jira account generation, scanning, and printing.
Team Training and Supervision:
Train and supervise the shop floor team to ensure effective operations.
Oversee daily activities to ensure efficient workflow and high productivity.
Provide guidance and support to help team members achieve their performance goals.
Conduct regular performance reviews and offer constructive feedback.
Operational Management:
Plan and manage Value-Added (VA) processes and refurbishment projects.
Oversee and review VA and refurbishment reports.
Inventory Management:
Manage inventory on the shop floor and coordinate with supply chain and procurement teams to maintain stock levels.
Ensure a continuous and timely supply of materials to the warehouse and production.
Quality Collaboration:
Work with the quality team on Incoming Quality Control (IQC) and Outgoing Quality Control (OQC) for VA and refurbishment activities.
Resource Management:
Handle workforce management, including recruitment and maintaining team motivation.
Allocate and utilize resources such as personnel, equipment, and materials for optimal productivity.
Rework and Quality Screening:
Coordinate and oversee necessary rework and quality screening.
Process Optimization:
Manage and enforce Standard Operating Procedures (SOPs) on the shop floor.
Identify areas for improvement and implement changes to enhance efficiency and effectiveness.
Ensure compliance with company policies, safety regulations, and quality standards.
Collaborate with other departments to streamline processes and boost overall performance.
Continuous Improvement:
Prepare and implement countermeasures and improvement plans.
Foster a culture of continuous improvement by encouraging innovation and best practices.
Stay updated on industry trends and emerging technologies to maintain team competitiveness.
Reporting and Documentation:
Prepare and maintain accurate records, including daily reports, shift schedules, and performance metrics.
Analyze data and generate reports to support management decision-making.
Problem Solving:
Address and resolve operational issues to minimize workflow disruptions.
Develop contingency plans and strategies to handle risks and unexpected challenges.
Health and Safety:
Promote a safe working environment by enforcing health and safety protocols and conducting regular inspections.
Lead safety meetings and ensure team awareness of safety procedures.
Communication:
Maintain clear communication with upper management, team members, and other departments.
Facilitate regular team meetings to discuss goals, performance, and areas for improvement.
KPIs
Cost Optimization of value-add activities
Record Keeping and Reporting
Inventory Management
Stock Movement
Stock Reconciliations
Stock Control
Requirements
Desired Skills and Experience
2 to 5 years of prior work experience with degree or diploma in business management, operation, engineering or a related field is required
Must have high level of ownership and accountability
Must be able to maintain control while reacting quickly and developing solid solutions in a dynamic environment.
Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality
Excellent communication, computer, math, analytical, and strong problem solving and decision-making skills,