Parts Counter Sales Executive Kisumu At Cfao Kenya

Prepare accurate quotations to ensure customers are informed of prices and availability in a timely manner, and to assist close sales;
Monitor all pending quotations and aggressively follow up for order confirmation
Process sales invoices in a timely manner to facilitate a timely sales process;
Capture lost sales in the enterprise system to enhance accuracy of demand analysis and optimum stocking levels;
Reconcile cash sales and payments daily.
Follow up with credit customers to ensure timely payment for parts purchased on credit, to ensure compliance with the CFAO Kenya credit management guidelines;
Reorder stock from head office for parts that have been sold and advise the parts manager of parts that should be stocked in the shop.
Request for prompt ordering of parts for grounded tractors to enhance customer satisfaction and ensure minimal disruption to the sales process due to stock outs;
Attend to goods returned by customers as per the CFAO Kenya guidelines to ensure the goods are inspected and received back into the warehouse and system in a timely manner and as per CFAO Kenya SOP;
Support in warehouse arrangement, perpetual and annual stock takes whenever required in-line with the CFAO Kenya SOPs;
Oversee proper opening and closing of the parts shop to ensure security of parts and equipment.
Respond to customer complaints promptly to enhance customer satisfaction and retention;
Participate in planning and execution of sales and marketing activities to promote sales and product awareness;
Prepare timely and accurate reports – Sales, GP, Lost sales, pending customer orders, pending quotations etc for management intervention and counter-measures for identified performance gaps