Key Responsibilities:
Dispensing and Patient Care
Accurately dispense prescription medications while adhering to physicians' prescriptions.
Counsel patients on proper medication usage, potential side effects, and drug interactions.
Ensure patient safety by verifying allergies, dosages, and contraindications.
Customer Experience and Client Retention
Provide outstanding customer service by adhering to company policies and best practices.
Record client inquiries and follow up promptly to ensure resolution and satisfaction.
Maintain and update client records, ensuring seamless continuity of care and personalized service.
Proactively follow up with clients to improve retention and encourage repeat visits.
Inventory Reporting and Coordination
Accurately document products sold and items requiring replenishment.
Coordinate with the procurement officer to ensure timely restocking and availability of essential medications.
Handle requests for special patient orders and prescriptions, ensuring prompt and accurate fulfillment.
Regulatory Compliance
Stay updated on current regulations by theKenya Pharmacy & Poisons Boardand ensure strict adherence.
Maintain proper documentation and assist in regulatory inspections and audits.
Quality Assurance
Implement quality assurance processes to guarantee the safety and effectiveness of pharmaceutical products.
Conduct periodic audits to maintain compliance with internal and external quality standards.
Team Collaboration
Partner with the proprietors and other team members to optimize business goals and enhance client satisfaction.
Provide insights and recommendations to improve pharmacy operations.
Qualifications and Requirements
Diploma or Degree in Pharmaceutical Technology from an accredited institution.
Active registration and licensure with the Kenya Pharmacy & Poisons Board.
Minimum of 2 years of professional experience in a healthcare or pharmacy setting.
Strong communication and interpersonal skills for seamless interaction with clients and colleagues.
High attention to detail with a commitment to accuracy in reporting, dispensing, and client records.
Proven ability to deliver exceptional customer experiences and build strong client relationships.
Proficiency in coordinating with procurement teams and meeting organizational KPIs.
Knowledge of pharmaceutical regulations and industry best practices.