Role Overview:
Fraud risk monitoring of all Cellulant's payment portfolio across card, mobile and bank payment methods. The Principal Fraud will need to have knowledge of fraud monitoring systems, resolving flagged transactions, demonstrated hands-on experience handling suspected or confirmed fraud incidents
CORE RESPONSIBILITIES:
We strive to keep things simple yet connected, so expect to be stretched and challenged to work outside of your comfort zone and core tasks from time to time.
Daily monitoring of flagged transactions in the fraud risk monitoring system.
Daily monitoring of the fraud risk system to ensure it is working correctly.
Interfacing with internal technical teams and external vendors to resolve issues related to the working of the fraud risk system.
Resolving flagged transactions.
Daily preparation of merchant and clients volume volatility.
Responding to queries from other functions touching on fraud risk.
Attending to tickets on flagged transactions, suspected transactions, confirmed fraud incidents.
Escalating confirmed fraud cases in accordance to set processes and procedures.
Working with cross functional teams to resolve suspected or confirmed fraud incidences.
Setting and tweaking rules for transactions fraud risk monitoring.
Contributing knowledge to internal and external stakeholders on fraud risk management in the payments industry.
QUALIFICATIONS & EXPERIENCE:
We are intent on creating opportunities for all of Africa and we do so with passion, focus and intellect; therefore, the following qualifications, skills and personal attributes will be highly advantageous.
At least 5 years of experience in Transaction Fraud Monitoring, preferably in payment services.
Merchant monitoring for anomaly detection.
Handling fraud monitoring across card, mobile and bank payment methods.
Experience that will count in your favour:
Managing Rule based or Machine Learning Based Fraud Monitoring System.
Knowledge of Cybersource and MPGS payment gateways.
Technical experience working on API interface systems in payments industry.
Qualification:
Bachelor's degree in Accounting or Technical Field.
Skills:
Managing external vendors.
Interpersonal skills.
People skills for managing cross-functional projects.
Knowledge of card, bank and mobile payments end-to-end.
Knowledge of fraud risk management systems.
Personal attributes:
Ability to take initiative and execute on tasks without needing explicit directions.
Can-do attitude.
Ability to execute on set tasks with little to no supervision.