Student Support and Engagement
Serve as the first point of contact for Malengo refugee scholars, responding to inquiries and guiding them through the application and admission process
Organize and facilitate information sessions for potential and current applicants, providing detailed information about the program and addressing any questions
Review and evaluate applications, providing feedback, ensuring all required documents are submitted and maintaining detailed records of the review process
Support students in gathering necessary documents for various stages of their program, including vocational training applications and visa appointments
Follow up with unresponsive students to ensure all program activities are completed promptly
Support students during their onboarding and throughout their participation in the program, including organizing additional training sessions as needed
Logistical Coordination and Partner Liaison
Identify and coordinate accommodation for students during their German language training, ensuring all logistical needs are met
Work closely with tutors to ensure students attend classes and have the necessary resources to succeed in their training and final tests
Serve as the primary liaison with partners, including UNHCR and the GA German Institute, ensuring effective communication and coordination
Coordinate the acquisition of travel documents and visa requirements with UNHCR and other relevant bodies
Coordinate with UNHCR and other partners to obtain travel documents and fulfill visa interview requirements for students
Provide logistical support during workshops and training sessions, including ensuring all technological and stationery needs are met and preparing necessary presentations
Data Management and Reporting
Update and maintain student tracking sheets on Salesforce, providing regular updates during weekly meetings with the Malengo team and senior leadership
Monitor and report on the day-to-day progress of scholars, including their whereabouts, academic achievements, and mental well-being
Document and share comprehensive progress reports with the relevant team members, highlighting any issues requiring intervention
Contribute to the continuous improvement of the student journey as Malengo scales its operations, gathering feedback from students and implementing enhancements
Knowledge, Skills, And Experience
A Bachelor's degree in Education, Social Sciences, or a related field
At least 2 years of experience working, with experience working in a humanitarian space with refugees in Kenya
Experience in event organization and facilitating information sessions
Strong communication and interpersonal skills, with the demonstrated ability to engage effectively with clients, partners, and stakeholders
Excellent organizational skills, adaptable, and capable of managing multiple tasks efficiently
Fluency and excellent communication and writing skills with a mastery of English and (if applicable) at least one other appropriate language for the office in which they will be based
Ability to work independently as well as collaboratively.
An empathetic and proactive approach to problem-solving
Knowledge of refugee support processes and partnerships in Kenya is an advantage
German language proficiency is an added advantage and increases your chances