Quality Assurance Officer ( Call Center)

Jiji is the largest online marketplace with over 10 million visitors and 5 million active ads on our site.
We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services.
Our site has continuously gained trust among Kenyans enabling us to be the Mobile App of the Year | Shopping and E-commerce in Kenya.
We have had a tremendous impact among our buyers and sellers which has positively contributed to their growth.We're looking for a Quality Assurance Officer who will be responsible for monitoring and evaluating call center agents' performance, ensuring compliance with company policies and quality standards, and providing feedback and training to enhance customer service excellence for Jiji.The RoleYou will be responsible for : Audit outbound calls.Proficient in QA reportingIdeal ProfileMinimum 6 months and above as a QA in a busy outbound sales call centerProficiency in Excel is an added advantageExcellent communication skills, both verbal and writtenTeam playerAble to plan and manage workload effectivelyWhat's on Offer?Flexible working optionsA role that offers a breadth of learning opportunitiesAttractive Salary & Benefits