The successful candidate will be responsible for managing and optimizing our training platform, ensuring it is secure, user-friendly, and up-to-date. This role will support the coordination of employee and customer learning activities, facilitating access to quality and innovative learning solutions while maintaining high standards of service for both internal and external learners.
Key Responsibilities:
Identify and deploy training delivery strategies and methodologies.
End-end management of training programs
Support the delivery of a consistent, on-brand learning framework
Assist with maintaining and updating training materials
Work with stakeholders to create engaging and innovative learning experiences using the latest digital teaching techniques.
Develop teaching aids such as e-learning modules, online tutorials, multimedia aids etc.
Organize and manage global customer and learner inquiries
Handle course registrations from training partners and stakeholders.
Set up and maintain user roles, permissions, and access rights for stakeholders.
Facilitate course scheduling and management, and oversee course progression, assessments, and certifications.
Provide technical support to users
Manage integrations with third-party tools, CRM systems and external content libraries
Develop and implement knowledge management strategies,
Generate Reports & Analytics on user activity, course completion, and other key metrics
Ensure the LMS complies with relevant regulations and standards
Identify opportunities to enhance LMS functionality and the user experience.
Required Specifications
Bachelor's degree in Information Technology, Information/Library Science, Education, or a related field.
At least 4 years of relevant work experience
Proficiency in cloud-based LMS solutions (e.g., TrainerCentral, Moodle) is desirable.
Industry certifications in LMS administration or online training management is desirable
Strong presentation, oral and written communication skills.
Strong creative and conceptual thinking. Proactive and self-driven
Ability to manage detailed, time-sensitive scheduling and coordination for group/cohort-based training programs.
Strong team player with effective relationship management at all levels.
Knowledge of data protection regulations and system security best practices.
Familiarity with project management methodologies such as Agile..
Previous experience working with vulnerable communities, such as young women, young men, refugees, and persons with disabilities, is highly desirable.