Position Overview:Coordinate quality, patient safety and regulatory initiatives and programs for the laboratory section to maintain a systematic continuous team-based approach to quality and compliance within the network, conducting quality assessments with recommendations and follow ups, training of clinic employees.Key Responsibilities:Develop, implement, and maintain a robust quality management system for the pharmacy section, in compliance with relevant regulations and guidelines.With supervision from the Pharmacy Services Manager, develop and implement a formal clinical quality and patient safety program.Drive the development and implementation of comprehensive care strategies, initiatives and programs that will lead to the achievement of quality patient care and growth.Relationship Management with Pharmacy accrediting and regulatory bodies to enhance partnership and collaboration.Perform risk assessments to identify potential quality issues and develop strategies to mitigate them.Participates in budget development.Support the procurement processes of pharmacy clinical items for the medical centres.Conduct internal and external controls to monitor the performance of the pharmacy section and take prompt action to maintain quality service.Audit compliance as per approved checklist and report to the Pharmacy Services Manager any unfavorable trends in unmet indicators for timely remedial action.Identify good practices within the pharmacy units and recommend them for recognition.Lead Equity Afia clinics in conducting Root Cause Analysis (RCA) and implementation of preventive/ corrective actions.Monitor the implementation of safety program in the department.Identify & leverage on opportunities for continuous quality improvement and process reengineering to optimize operational efficiency and patient care at the Equity Afia facilities.In liaison with the HR department, participate in identifying suitable pharmacy candidates for employment.Orient new employees on approved pharmacy standard operating procedures and processes.Supervise, mentor and develop pharmacy staff and trainees in patient care, ensuring that their performance meets The Equity Afia standards of care as per the standard operating procedures.Participate in the identification of training needs for self and junior staff and ensure participation of the trainings.Conduct competence-based assessments and performance appraisals for the pharmacy team as per the EQA HR Policy guidelines.Qualifications:Diploma or Higher Diploma or BSc in medical laboratory sciences.At least three (3) years clinical practice experience.Membership and duly licensed by the Kenya Medical Laboratory Technologies and Technician Board.Training in healthcare quality management preferred.Process Management: Experience in basic process management tools and techniques requiredMS Office proficiency, very good data analytical, presentation & report writing skillsIn-depth understanding of good clinical practice requirements.Excellent problem-solving skills and demonstrated ability to manage multiple tasks.Good leadership/people/ team skillsAbility to manage own workload and prioritize effectively.Effective time management and organizational skills
