Job PurposeThe Reservations Consultant plays a vital role in handling booking inquiries, processing reservations, and ensuring exceptional service for guests and travelers.Key Responsibilities:Booking Management: Handle incoming reservation inquiries via phone, email, and online channels. Assist customers in booking accommodations, tours, transportation, and other travel services based on their preferences and needs.Customer Service: Provide excellent customer service throughout the reservation process. Answer questions, provide information about services, and address customer concerns or special requests in a professional and courteous manner.Reservation Processing: Process bookings accurately and efficiently using reservation systems or software. Confirm reservations, generate booking confirmations, and collect payment information following company policies and procedures.Product Knowledge: Maintain a comprehensive understanding of the company's offerings including destinations, packages, promotions, and amenities. Recommend suitable options to customers based on their interests and requirements.Sales Support: Assist with sales and promotional initiatives to drive bookings and revenue. Upsell additional services or upgrades to enhance the customer experience and maximize sales opportunities.Documentation and Record-Keeping: Maintain accurate records of reservations, customer interactions, and payment details. Ensure compliance with data protection regulations and privacy policies.Collaboration: Coordinate with other departments such as sales, marketing, operations, and finance to ensure seamless service delivery and customer satisfaction.Problem Resolution: Handle reservation changes, cancellations, and refunds according to company policies. Resolve customer issues or complaints effectively and efficiently.Continuous Improvement: Identify opportunities for process improvement and efficiency enhancements within the reservations department. Provide feedback and suggestions to optimize reservation procedures.EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITSBachelor's degree in Hospitality Management, Business Administration, or related field.Proven experience in a reservations and customer service role.Flexibility to work varying shifts including evenings, weekends, and holidays based on business needs.Enthusiasm for travel, tourism, and providing exceptional service to customers.Excellent communication and interpersonal skills with a customer-focused mindset.Strong attention to detail and accuracy in data entry and reservation processing.Ability to work independently as well as part of a team in a fast-paced environment.Proficiency in computer systems and reservation software (e.g., property management systems, booking platforms).Knowledge of travel destinations, accommodations, and tourism services is a plus.
